GROUNDED CARTSA Shopify app by Grounded Carts · In development
Let customers fix eligible order mistakes
before they become support tickets.
Grounded Order Edits gives customers a controlled self-service window after checkout, while the store decides what can be changed, when editing closes and which orders stay protected.
Launching soon on the Shopify App Store
The problem
Small order mistakes create
support work.
The shipping address is wrong
A missing unit number, an old address or a typo in the postcode, found minutes after checkout.
The wrong size, colour or variant
The customer picked the wrong option and wants the same product in a different one.
An accidental quantity
Two of something instead of one, or a duplicate line added twice.
A quick cancellation request
Placed by mistake, or a change of mind within the hour.
How it works
The store sets
the rules.
- 01
Off by default
Customer editing is switched off on a new install. Nothing is editable until you decide.
- 02
You define the rules
Choose what can change and how long the editing window stays open.
- 03
Customers fix it
From the order status page or Shopify customer accounts.
Interested?
Ask us
about it.
Tell us about your store and we'll let you know when it's available.