Services

Four things
we do well.

Separately or together: the store, the software behind it, the dispatch and the customer service.

01 / Custom software

Custom software
for Shopify & your operations.

Custom software that integrates with Shopify and your day-to-day operations, cutting the time and resources you spend while keeping everything accurate.

  • Custom software built around how your business runs
  • Shopify integrations with stock, supplier data, accounting and booking systems
  • Shopify apps
  • Careful releases: tested first, with changes you can switch off

Example: RoastLedger, our software for specialty coffee roasters and cafés, built to integrate with Shopify (in development).

See our work

02 / Shopify

Shopify builds
& management.

Stores that are easy to buy from and easy to run.

  • New Shopify stores and redesigns of existing ones
  • Ongoing store management: products, collections, content, apps and theme updates
  • Subscriptions set up and looked after, including pause, skip and cancel options for customers
  • Features built into the theme, so you can rely on fewer paid apps
  • Launch checks on desktop and mobile

Redesigning an existing Shopify store?

See how we work

03 / Operations

Ecommerce
operations.

Warehousing, fulfilment and returns.

  • Picking, packing and dispatch
  • Stock receiving and stock counts
  • Order tracking and shipping updates for customers
  • Returns handling

04 / Customer service

Customer
service.

Clear, friendly replies, handled to your policy, backed by a record of over 3,000 five-star reviews.

  • Order questions by email
  • Complaints handled to a clear process, through to a fix
  • Returns, replacements and refunds handled to your policy
  • Saved replies and FAQ pages kept up to date

Pricing

We quote
each job directly.

Every job is different, so we quote each one directly. Tell us what you need and we'll come back with a clear scope and price.